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iGo Internet Support & Troubleshooting

How can we help?

Welcome to iGo Support

Find information and links to help you manage your account, troubleshoot your service, and connect with us.

01

Account Information

The iGo Customer Portal allows you to manage your account, including updates to billing information. If you don't have a customer portal login, please contact us to setup your account.

Go to portal
02

Troubleshooting

Having issues with your service? You can fix most common issues by following our troubleshooting steps listed below.

View steps
03

Contact Support

If our customer portal and troubleshooting guides don't address your issue you can reach our support desk 24/7 by calling 276-935-8307 and choosing option 5.

Get in touch
Self-Service Help

Troubleshooting Guide

Try these quick fixes first — they resolve most common issues without a call to support.

Step 1 — Restart Your Equipment

  1. Unplug your router or gateway device from the wall outlet.
  2. Wait 30 seconds (a full count — don't rush this step).
  3. Plug it back in and wait 2 minutes for it to fully reconnect.
  4. Test your connection again.

Step 2 — Restart Your Device

  1. Restart the device you're using (phone, laptop, or tablet).
  2. Make sure Wi-Fi is turned on and you're connected to your network, not a neighbor's.
  3. Try a different device to determine if the issue is device-specific.

Step 3 — Check Your Connection

  1. If connecting by wire, make sure the cable is firmly seated at both ends.
  2. If on Wi-Fi, move closer to your router — walls and distance reduce signal strength.
  3. Try forgetting your Wi-Fi network and reconnecting to it fresh.

Still having issues? Contact Customer Support

Frequently Asked Questions