Last updated: November 7, 2026
iGo Technology, Inc. ("iGo," "we," "us") provides internet and telephone service in Southwest Virginia. This policy explains what information we collect through this website, how we use it, and the choices you have.
It covers the website only. Information about your iGo service, including customer proprietary network information, is also covered by your service agreement and our CPNI notice.
Information you give us
We collect what you enter into our forms:
| When you | We collect |
|---|---|
| Check service availability | ZIP code and address |
| Request service or availability updates | Name, email, phone, service address, plan of interest, preferred contact time, how you heard about us, and any notes |
| Send us a message | Name, email, subject, and message |
| Apply for a job | Name, email, phone, address, position, and resume |
| Enter a sweepstakes | Name, iGo account holder name, email, phone, and address |
Information collected automatically
Our hosting and network providers process technical details such as your IP address, browser type, and the time of each request. This is needed to deliver the site and keep it secure.
If you accept optional cookies, Google Analytics also collects the pages you view, how you reached the site, your device and browser type, your general location, and how you interact with the site, including the ZIP code you check for availability and any plan you select. We don't send your street address to Google Analytics.
How we use your information
- To check service availability and follow up on service requests
- To respond to your questions and support requests
- To review job applications
- To run sweepstakes, including contacting entrants and notifying winners
- To understand how the site is used and improve it
- To protect our site and comply with the law
How we share your information
We do not sell, rent, or lease your personal information. We share it only as follows:
- Service providers. Companies and contractors that help us run the site, including cloud and database hosting (such as Amazon Web Services), email delivery (Mailgun), and the developers who maintain the site.
- Google. Google Analytics and Google Maps, if you accept optional cookies or choose to load the map on our contact page. See how Google uses this information.
- OpenStreetMap. The map on our availability page loads map images from OpenStreetMap, which receives your IP address. See the OpenStreetMap Foundation privacy policy.
- Sweepstakes winners. We may publish a winner's name and town on our website.
- Legal and safety reasons. When required by law or legal process, or when needed to protect the rights, property, or safety of iGo, our customers, or the public.
- Business transfers. As part of a merger, sale, or transfer of our business.
Cookies and your choices
Cookies are small files a website stores in your browser. We keep optional cookies off unless you accept them, and you can change your choice at any time.
| Name | Provider | Purpose | Lasts |
|---|---|---|---|
| igo-cookie-consent | iGo | Required. Remembers your cookie choice, kept in your browser's local storage. | 12 months |
| _ga, _ga_* | Google Analytics | Optional. Distinguishes visitors and sessions so we can measure site use. | Up to 2 years |
| Google Maps cookies | Optional. Set by Google when the contact page map loads. | Set by Google |
You can also block or delete cookies in your browser settings, or install Google's Analytics opt-out add-on. We don't respond differently to browser "Do Not Track" signals, since optional cookies stay off unless you accept them.
Links to other websites
Our site links to services we don't control, including Facebook, LinkedIn, and our customer portal. Their own privacy policies apply when you visit them.
How long we keep information
We keep personal information for as long as we need it for the purposes above, or as required by law, and then delete it.
Security
We use encryption in transit and take reasonable steps to protect your information. No website or system is completely secure, so we can't guarantee absolute security.
Your rights
You can ask us to access, correct, or delete the personal information you've given us through this site, or ask for a copy of it. Virginia residents may have additional rights under the Virginia Consumer Data Protection Act where it applies. To make a request, contact us using the details below. We may need to verify your identity first, and we may keep information we're legally required to retain.
Children's privacy
This site isn't directed to children under 13, and we don't knowingly collect their personal information. If you believe a child has given us information, contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version here and change the date at the top of this page.
Contact us
iGo Technology, Inc.1095 Plaza Drive, Grundy, VA 24614
iGoSupport@igotechnology.com
276-935-8307