Wireless Support Procedures
Internet not working properly?
Below are simple troubleshooting procedures you can take when your Internet service is out before calling IGo.
Power Down Equipment:
1 – Power down the POE device. This is usually a small black square box with a white or green light that is located between your router and the outside antenna. It has its’ own power cord and it will have (2) Ethernet cables plugged into it. Do not unplug the Ethernet cables, just disconnect the power at the electrical outlet or out of the power strip. Leave the POE unplugged and go to the next step.
2 – Power down the router. The router usually has a power cord and Ethernet cables plugged into the back of it. Do not unplug any of the Ethernet cables from the router, just unplug the power cord from the electrical outlet. If you have both power cords plugged into a power strip, unplug them separately from the power strip. Turn off all devices (PC’s tablets, etc.) at this time.
Power Up Equipment:
3 – Plug the power back into the POE device. Wait 30 seconds and move to step 4.
4 – Plug the power back into the router. Wait 30 seconds and move to step 5.
5 – Power on any PC’s, tablets or other devices you use.
Below are simple troubleshooting procedures you can take when your Internet service is out before calling IGo.
Power Down Equipment:
1 – Power down the POE device. This is usually a small black square box with a white or green light that is located between your router and the outside antenna. It has its’ own power cord and it will have (2) Ethernet cables plugged into it. Do not unplug the Ethernet cables, just disconnect the power at the electrical outlet or out of the power strip. Leave the POE unplugged and go to the next step.
2 – Power down the router. The router usually has a power cord and Ethernet cables plugged into the back of it. Do not unplug any of the Ethernet cables from the router, just unplug the power cord from the electrical outlet. If you have both power cords plugged into a power strip, unplug them separately from the power strip. Turn off all devices (PC’s tablets, etc.) at this time.
Power Up Equipment:
3 – Plug the power back into the POE device. Wait 30 seconds and move to step 4.
4 – Plug the power back into the router. Wait 30 seconds and move to step 5.
5 – Power on any PC’s, tablets or other devices you use.
How do I reboot my equipment? Click on the link for our full Wireless Support Procedure guide.
Please Contact Customer Support for further assistance.
Please Contact Customer Support for further assistance.