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Email
Email Setup Information
Mail servers to use
To configure your email account, please use the following mail servers:
POP3: pop.secureserver.net
SMTP: smtpout.secureserver.net

Troubleshooting
Ping test

Mac Addresses
What is a MAC address?
A MAC (Media Access Control) address is a unique identification number assigned to devices, such as a network card (NIC) or a router, that allow a computer to attach to a network. iGoClear uses your MAC address to verify that you are a customer.

Update your MAC address
To update your MAC address please send us an email or give us a call at (866) 935-8307. Be sure to tell us when you will begin using the new device with the different MAC address.

Getting a new PC or router?
If you are changing the device that is plugged in your iGoClear wall jack, you will need to give us the MAC address of the new device. For example, if your computer is plugged directly into your iGo Clear wall jack and you are replacing that computer, you will need to give us the MAC address of your new computer before you begin using it. Also, if your computer was plugged directly into your iGo Clear wall jack and you are now going to have a router plugged into your iGoClear wall jack you will need to give us the MAC address of the router.

When you call us, you will also need to let us know what date you will be changing to your new MAC address. If you need help on finding your MAC address, please give us a call at (866) 935-8307.

Where to find your MAC address
Router
If you are using a router, you will need to provide iGoClear either the WAN or Internet MAC address. Sometimes routers will have two MAC addresses, one each for the WAN and Ethernet connections. We need either the WAN or Internet MAC address. Consult the user guide for your router to be able to tell the difference.

Computer
To find out your WAN or Internet MAC address, look below to find the operating system of your computer and follow the instructions.

Windows 2000 and XP computers
Step 1:
From the Windows Desktop:
Step 2: Go to Start, then to Run
Step 3:
Type in cmd and press OK
Step 4:
This will bring you to the windows system level prompt
Step 5:
At the C:\> prompt, type ipconfig /all and press enter
Step 6:
Look for the Physical Address, which is the MAC address
Step 7: At the C:\> prompt, type exit to close the window

Windows VISTA & 7 computers
Step 1:
From the Windows Desktop
Step 2:
Go to Start, then SEARCH
Step 3:
Type in cmd and press OK
Step 4:
This will bring you to the windows system level prompt
Step 5:
At the C:\> prompt, type ipconfig /all and press enter
Step 6:
Look for the Physical Address, which is the MAC address
Step 7:
At the C:\> prompt, type exit to close the window

Macintosh computers
Step 1:
From the Macintosh Desktop:
Step 2:
From the Apple Menu Items, access control panels
Step 3:
From control panels dialog box, access the TCP/IP control panel
Step 4:
With the TCP/IP control panel selected, go to the File menu and select Get Info (Ctrl-I)
Step 5:
The Get Info dialog box will list Hardware Address which is the MAC address

Setup
Customer Requirements

You will need these things to qualify for Wireless service from iGoClear:
1)
A Qualifying Location
2) An Ethernet Friendly Environment
3) A Compatible Computer Operating System

Qualifying location
Your business needs to be located in a community where we offer service and be close enough to our tower to receive a clear signal. Generally, you need to be within four miles of our transmission tower and have a clear or near clear line of sight to the tower. Our transmission towers are usually located on towers or tall buildings. The first thing that the installer will do when they arrive at your business is verify that you have appropriate signal strength. If you are unsure if you will qualify, give us a call.

Ethernet environment
We terminate our service on an Ethernet jack inside your office. You will need either a computer that has an Ethernet interface/port or a router/hub that is Ethernet friendly. In addition, you will need an Ethernet or cat 5 patch cable to go from our wall jack to your computer/router.

Computer Operating System Compatibility
You will need a computer with an operating system that supports Ethernet and has the TCP/IP software component installed. Our service is compatible with Windows 2000, XP, Vista and Windows 7 as well as Macintosh and any Linux and Unix operating systems that support TCP/IP.

If you have any questions about how to install TCP/IP, contact the software company that designed your operating system. They will be able to provide you with instructions to install TCP/IP on your computer.

If you have any questions, please contact us via email or give us a call at (866) 935-8307.